We begin by meeting personally with the owner of every Princess yacht we deliver shortly after delivery day to ensure that their expectations are being met and to establish a relationship that can be relied upon for support during the entire ownership experience. We maintain a large parts inventory, with many parts available for purchase in the Princess Yachts America Online Parts Store, and have service staff and facilities available throughout North America, Central America, and the Caribbean to meet the needs of our customers. An extensive dealer service and parts network stands ready to respond when needed, with each dealer carefully selected for their service capability and for a proven track record of positively supporting the customer. Our dealers enjoy an excellent reputation for customer support, and have an intimate knowledge of the product.
In addition to our expansive dealer service network, our factory owned and operated service centers in New Gretna, New Jersey and Riviera Beach, Florida provide state-of-the-art facilities staffed with experienced mechanical technicians, electricians, fiberglass repair technicians, carpenters, welders, installers and fabricators in an effort to provide the best service possible to our Princess yacht owners. As part of this, each facility features a dedicated mobile customer service support team to provide additional support when needed.
To further ensure service is provided promptly and efficiently, each yacht has a components parts record so a replacement part can be delivered quickly when needed. A rigorous warranty tracking program minimizes recurring problems while improving product reliability to ensure that customers’ needs are met more quickly and only the finest quality components are used. In addition, the established, long-standing vendor relationships of Princess Yachts America aid in obtaining efficient service and parts for customers and support for dealers.
As we continue to grow our Princess family in the United States, Canada, Central America, the Caribbean, and Venezuela, we remain focused on our goal of providing quality support when needed to enhance the value of the yacht ownership experience.